Refund and Reimbursement

1. Refund and Reimbursement

1.1 Bagzpack does not hold any responsibility to reimburse any expenses that are borne by users because of the cancellation of any third party associated plans that are not related with Bagzpack services, vehicle breakdown, damage, accident or any other issues.
1.2. The users are entitled to a complete refund in the following cases:
1.2.1 When the user cancels the booking via website or mobile application. Or, the user The users are entitled to a complete refund in the following cases: can also get in touch with customer care regarding the cancellation of the booking. After deducting the cancellation charges as mentioned below, the remaining amount, if any, is processed to the original payment mode only. The refund gets processed within a period of 7-9 days.
a) For cancellations that are made prior to 24 hours of the pickup time, a fee of 20% of the total transaction amount is charged.
b) For cancellations within 24 hours of the pickup time, a fee of 50% of the total transaction is charged.
c) For cancellations that are made just 3 hours prior to the pickup time or when the user fails to show up for his/her reservation, the booking is treated under ʹNo Showʹ and only the security deposit is returned to the user.
d) 15% deduction is applicable in case the user fails to provide to a valid driving license and the booking has to be cancelled due to the issue.
1.2.2 In case the booking needs to be cancelled due to the unavailability of vehicles:
a) In case the company is unable to provide the user with a vehicle due to reasons case the booking needs to be cancelled due to the unavailability of vehicles: like damage, accident, service, etc.; a full refund will be processed to the userʹs account, that is, to the original payment mode. The refund is processed within 7-9 days.
1.3. ReimbursementĀ is provided to the user in the following cases:
1.3.1 Any kind of expense or fuel borne by the user considering the booking was made for limited kilometers. When the booking is made for unlimited kilometers, no reimbursement for fuel is provided by the company.
1.3.2 In case of minor repairs, say, refining of the coolant or changing the bulbs (expenses under INR 1000).
1.3.3 In case the charges for repairs cross over INR 1000, the user must inform the company before initiating the repairs. Else, no reimbursement will be provided.
1.3.4 A printed receipt must be provided by the user or a handwritten receipt with the user's name on it. Else, no receipt will be considered for reimbursement.
1.3.5 All the particulars mentioned here are non-exhaustive and the company reserves all the rights to process reimbursement based on verification of claims and internal investigation.